Name: Quinta do Palame
Address: Estrada de Folgares, nº399 5360-062 Freixiel, Portugal, Freixiel, Freixiel, 5360-062
Telephone: +351 27 854 90 37

Terms and Conditions

1. Scope and Purpose

These General Terms and Conditions govern the use of the services provided by Quinta do Palame, a registered trademark of Paulo Jorge Lopes Fidalgo, operated for tourist accommodation purposes by VoiceTrade - Comunicação e Comércio Lda, a limited liability company that also operates online through its website www.quintadopalame.com, offering tourism services and agricultural food products.

For the purposes of this document, references to Quinta do Palame include the operation of the registered trademark by VoiceTrade - Comunicação e Comércio Lda, unless otherwise indicated.

These General Terms and Conditions are binding on both parties and form an integral part of the purchase and sale agreement. The agreement becomes effective upon confirmation by the customer following acknowledgement of receipt of the order by Quinta do Palame, through the contracting procedures described below, in accordance with Article 29 of Decree-Law No. 7/2004 of 27 January and Article 405(1) of the Portuguese Civil Code, which establishes the principle of freedom of contract.

For purchases of goods covered by Decree-Law No. 24/2014, Quinta do Palame shall confirm the conclusion of the agreement to the consumer within five (5) days and, in any event, no later than the provision of the service or delivery of the purchased goods.

Quinta do Palame ensures that, when completing an order, consumers expressly acknowledge their obligation to pay.

These General Terms and Conditions have been established to safeguard the rights of consumers and users, in accordance with the Consumer Protection Act (Law No. 24/96 of 31 July), the Portuguese Civil Code, Decree-Law No. 446/85 of 25 October, Decree-Law No. 143/2001 of 26 April, which transposed Directive 97/7/EC on consumer protection in distance contracts, and Decree-Law No. 7/2004 of 7 January, which transposed Directive 2000/31/EC concerning information society services and electronic commerce, taking into account subsequent amendments.

2. Identification and Registered Company Name

Quinta do Palame is a registered trademark of Paulo Jorge Lopes Fidalgo, operated by VoiceTrade - Comunicação e Comércio Lda, a company engaged in communication and commercial management activities in rural tourism, viticulture and olive growing, including online sales.

Its registered tax address is Rua de Folgares, 399, 5360-062 Freixiel, Portugal.

The company provides online sales services through www.quintadopalame.com.

Contact email: info@quintadopalame.com

Telephone: 278 549 037

3. Legal Conditions for the Provision of Services and Liability

Quinta do Palame, a registered trademark of Paulo Jorge Lopes Fidalgo, operated under a loan-for-use agreement by VoiceTrade - Comunicação e Comércio Lda, ensures compliance with Decree-Law No. 7/2004 of 7 January.

Through its website and these General Terms and Conditions, the company provides permanent, easy, direct and free electronic access to information concerning its registered company name, tax details, registrations, registered address and contact information.

Information relating to customers and held by the company shall be accessible exclusively to the customers concerned.

4. Confidentiality of Customer and User Information

Quinta do Palame undertakes not to use the personal information of its customers or users for purposes unrelated to the services contracted.

The company shall implement appropriate measures to ensure the confidentiality of such information.

5. Security of Information Processing and Storage

Quinta do Palame declares and guarantees full compliance with the protection and confidentiality procedures established under Law No. 67/98 of 26 October, the Portuguese Personal Data Protection Act.

6. Advertising and Personalised Customer Offers

Quinta do Palame may communicate promotional offers and information by email or through its customer service department, provided that the customer has previously and expressly agreed to receive such communications.

Customers shall be asked to provide this consent during the registration procedure.

7. User and Customer Access Conditions

Users of the Quinta do Palame website are entitled to free access to the public information made available on the website.

However, Quinta do Palame reserves the right to restrict certain information, promotions and special offers to registered customers.

Any person accessing the website may register as a customer and thereby benefit from offers intended for registered customers, subject to the specific conditions established for each product.

All publicly available information concerning Quinta do Palame, its trademarks, products and logos, as well as those of wholesalers and manufacturers of the products and services offered, is protected by intellectual and industrial property legislation.

Copying, transmitting, transferring, disposing of or using such information for purposes other than those for which it was published is prohibited without the express authorisation of Quinta do Palame or the respective manufacturer or rights holder.

8. User Registration

Before completing a purchase, customers must provide the personal information necessary to conclude the purchase and sale agreement, including first and last name or company name, country, address, town or city, postcode, email address, telephone or fax number and tax identification number.

Quinta do Palame may request additional personal information for statistical purposes and to better understand customer profiles.

Customers may decline to provide information that is not strictly necessary to complete a purchase.

Quinta do Palame may provide customers with an individual account registration system using a personal account identifier and confidential access credentials to facilitate future purchases.

Customers may choose their preferred account identifier and access credentials, provided that these are available and have not already been assigned to another customer through an automated procedure.

At the customer's request, Quinta do Palame may assign the necessary sign-in details.

Account identifiers and access credentials containing obscene, offensive, suggestive or discriminatory expressions, expressions contrary to the law, or references that infringe trademarks, protected names, privacy, honour or personal image shall not be permitted.

Customers are responsible for maintaining the confidentiality and protection of their personal access credentials.

Quinta do Palame shall not be liable for improper use resulting from customer negligence or failure to safeguard confidential sign-in information.

9. General Terms and Conditions of Purchase

Quinta do Palame reserves the right to change the prices of products and services offered through its website at any time and at its sole discretion.

To ensure price certainty, the applicable price shall be the price advertised when the customer places the order.

The online purchasing procedure shall follow the steps indicated on the Quinta do Palame website.

Information provided about the products shall include, where applicable, technical specifications, descriptions, warranty periods, manufacturers' brands and illustrative photographs.

The final price shall be communicated to the customer, including VAT, shipping charges, insurance and any handling costs associated with transport.

The total amount payable shall be displayed before the purchase is completed and before the customer confirms acceptance of the order with an obligation to pay.

Promotional discounts and gifts offered by Quinta do Palame shall be determined according to the product, the offer and the promotional information available on the website when the order is placed.

The customer shall be deemed to have consented to the purchase and sale agreement when confirming the acknowledgement of receipt of the order sent by Quinta do Palame, thereby reaffirming the purchase order.

9.1. Purchases Subject to Stock Availability

Quinta do Palame's commitment to selling and dispatching products is limited to the available stock of the advertised goods.

The company shall make every effort to ensure that the products displayed on its website remain available.

However, in exceptional circumstances involving multiple orders or situations leading to products becoming unavailable, the order and the agreement concluded between the parties shall cease to have effect under this termination clause.

Where advance payment has been made, the customer shall receive a full refund of the amount paid.

Neither party shall be entitled to compensation for breach of contract, actual losses or loss of profits arising from such circumstances.

9.2. Permitted Non-Material Differences

Products purchased may be subject to minor changes introduced by their manufacturer concerning components, characteristics or performance features.

Such changes shall not diminish the advertised quality or essential characteristics of the products.

Customers acknowledge and accept this possibility when making a purchase.

9.3. Customer Payment Methods

The following payment methods are available:

Cash on Delivery: The customer shall pay the full amount in cash upon delivery of the goods to the address specified when placing the order. Cheques are not accepted. Quinta do Palame retains full ownership of the goods until payment has been completed, including in cases involving errors by the seller or transport company. The maximum amount permitted for cash-on-delivery purchases is EUR 1,000.00, including VAT, per order. If the order exceeds this amount, the customer must contact Quinta do Palame by email at info@quintadopalame.com.
If Then Pay: Payments through the Portuguese Multibanco system are accepted. This method may only be used for products available for immediate dispatch and where the delivery address matches the purchaser's registered address.

9.4. Invoice

Following payment, Quinta do Palame shall issue a physical invoice and send it to the customer's address together with the order.

In accordance with applicable legislation, sales invoices cannot subsequently be amended.

The invoice shall be issued in the name of the individual or company placing the order.

Customers must therefore ensure that the information supplied during the purchasing procedure is correct, as subsequent changes shall not be made.

9.5. Delivery Time for Purchased Products

Delivery times depend primarily on product availability in stock.

Where advance payment is required, the delivery period begins when Quinta do Palame receives confirmation of payment.

Where cash on delivery is used, the delivery period begins when the order is confirmed.

Delivery times also depend on the destination.

If delivery is delayed by more than twenty (20) days beyond the estimated delivery date, and the delay is attributable to Quinta do Palame, the customer may unilaterally cancel the order after submitting a written complaint.

Any amounts paid in advance shall be refunded, and both parties agree not to pursue claims for damages, whether present or future, direct or indirect, including compensation for actual losses or loss of profits.

9.6. Place and Method of Delivery

Orders shall be delivered to the address indicated by the purchaser when placing the order.

The delivery address cannot be changed once the order has been invoiced and dispatched from our warehouse.

Goods shall be delivered by a transport company together with a delivery note containing the information necessary to identify the customer, order type, price, item number and products included.

If customers identify errors upon delivery or the goods are visibly damaged, they must record the issue on the transport delivery note and inform Quinta do Palame within a maximum of twenty-four (24) hours through the customer service channels indicated on the website.

Dispatched goods shall be covered against transport risks, loss and handling damage from the moment they leave the warehouse until delivery to the customer.

Customers must always confirm that the goods have been delivered in good condition.

Claims concerning damaged packaging or external damage visibly attributable to transport shall not be accepted if submitted more than twenty-four (24) hours after delivery, as customers have the duty to inspect the goods upon receipt.

Nevertheless, customers have seven (7) days to report any lack of conformity of the goods received.

9.7. Geographical Delivery Restrictions

Deliveries are available in Portugal only.

9.8. Product Warranty

For warranty purposes, individuals or entities shall not be considered consumers or users if they are not the final recipients of the goods or services and acquire, store, use or consume them for incorporation into production, processing, marketing or service provision activities for third parties.

Such individuals or entities shall not benefit from the rights granted to consumers who purchase goods for non-professional use.

10. Customer Rights

The confidentiality and protection of customers' personal information are safeguarded in accordance with applicable Portuguese legislation.

Quinta do Palame undertakes to:

Refrain from disclosing, transmitting or publishing customer information without prior express consent.
Refrain from sending promotional or advertising communications without the customer's prior express consent.
Allow customers, upon request, to consult, correct and request the erasure of their personal information held in Quinta do Palame's customer records.

11. Right of Withdrawal

11.1. Purchases Made on or Before 12 June 2014

In accordance with Article 6 of Decree-Law No. 143/2001 of 26 April, customers have fourteen (14) days to withdraw from the agreement without paying compensation or providing a reason.

This period begins on the date the customer receives the order.

To exercise this right, customers must request a return authorisation number and the relevant instructions by chat or email.

Customers exercising their right of withdrawal must retain the products and their original packaging, ensuring that they can be returned in appropriate condition to Quinta do Palame within fourteen (14) days of receiving them.

Important note: If customers identify errors upon delivery or the goods are visibly damaged, they must record the issue on the transport delivery note and notify Quinta do Palame within twenty-four (24) hours through the customer service channels indicated on the website.

Goods shall be covered against transport risks, loss and handling damage until delivery to the customer.

Customers must always confirm that the goods have been delivered in good condition.

Claims concerning damaged packaging or external damage visibly attributable to transport shall not be accepted if submitted more than twenty-four (24) hours after delivery.

Nevertheless, customers have two (2) months to report any lack of conformity of the goods received by emailing info@quintadopalame.com.

Quinta do Palame shall not accept returns of products that have been altered or handled by customers, products without their original factory packaging, or goods returned incomplete, whether in their main components or accessories.

The right of withdrawal shall not apply when exercised outside the specified period or to products whose prices depend on financial market fluctuations beyond the control of Quinta do Palame.

It shall also not apply to goods liable to deteriorate or expire rapidly, goods that can be easily and immediately reproduced, or goods that, by their nature, cannot be returned.

Withdrawal shall also not apply to goods manufactured or produced according to customer specifications or that are clearly personalised.

Returns cannot be processed directly at the registered tax address indicated above and must instead be arranged through the communication channels described in these Terms and Conditions.

Due to their nature, returns of the following products are excluded:

Products whose warranty seal or original packaging has been opened or damaged.
Costumes whose packaging has been opened.
Purchases with an invoice date more than thirty (30) days prior to the return request.

11.2. Return Conditions for Contracts Concluded on or Before 12 June 2014

For further information about return procedures, customers should consult the General Terms and Conditions available on our website or contact info@quintadopalame.com.

Quinta do Palame shall only accept minimal wear resulting from transport, provided that the product remains in the same condition as at the time of delivery.

Returns shall not be accepted if products have been excessively used.

Products that have been used or handled lose market value, even when they remain in perfect condition. Consequently, the refund amount may not correspond to the original purchase price.

Quinta do Palame shall accept only the minimal handling necessary for customers to inspect the product and make an informed purchasing decision, provided that its original condition has not been altered.

Where products have been excessively used, their return shall not be accepted.

All amounts actually paid by consumers shall be refunded within the statutory period of thirty (30) days, without additional charges, except for costs directly associated with returning the goods where these are not subject to a claim.

Return or exchange procedures cannot be carried out directly at the company's registered office and must be arranged through the available communication channels.

Quinta do Palame shall not be responsible for returns involving products handled beyond the limits permitted by law or goods returned incomplete, whether in their main components or accessories.

The right of withdrawal shall not apply outside the specified period or to products subject to market fluctuations beyond the control of Quinta do Palame.

Individuals or entities that are not the final recipients of goods or services and acquire, store, use or consume them for incorporation into production, processing, marketing or service provision activities for third parties shall not be considered consumers and shall not benefit from the corresponding consumer rights.

Goods may not be returned directly to our premises and must be handed over to a transport company for delivery.

Smaller products must be protected by suitable outer packaging, as they were when delivered, to prevent damage or alterations to the original product packaging during transport.

For larger products, additional outer packaging is not essential. However, customers must ensure that the goods are properly protected inside their original boxes using appropriate protective materials.

For questions concerning the correct return of products, customers should contact our Customer Support Department.

Important: Consumers are understood to be natural or legal persons to whom goods are supplied, services are provided or rights are transferred for non-professional use by a person professionally engaged in an economic activity intended to generate profit.

Outside this scope, Quinta do Palame reserves the right to refuse product returns where customers invoke withdrawal from a purchase.

11.3. Purchases Made on or After 13 June 2014

In accordance with Article 10 of Decree-Law No. 24/2014 of 14 February, consumers have fourteen (14) days to withdraw from the agreement without providing a reason and without incurring costs other than those associated with returning the goods and any additional delivery charges arising from a more expensive delivery method expressly requested by the consumer.

The withdrawal period begins on the date when the consumer, or a third party designated by the consumer, takes physical possession of the goods.

Where several goods are ordered together but delivered separately, the period begins when physical possession of the final item is acquired.

Consumers shall be informed of any applicable costs before becoming bound by a distance agreement.

The right of withdrawal may be exercised by submitting the form included in Part B of the Annex to Decree-Law No. 24/2014 or by making any other clear statement communicating the decision to withdraw from the agreement through a means that can serve as evidence under the general rules of law.

Where the website allows consumers to exercise this right electronically, Quinta do Palame shall acknowledge receipt of the withdrawal request within twenty-four (24) hours through a durable means of communication.

Customers should request their return authorisation number and any additional instructions by email.

Where a technical defect is suspected, customers should first contact Customer Support to confirm the nature of the problem.

Customers exercising their right of withdrawal must retain the products and their respective packaging so that the goods can be returned in appropriate condition within fourteen (14) days of communicating their decision to withdraw from the agreement.

The goods shall be covered against transport risks, loss and handling damage until delivery to the customer.

Customers must always check that the goods have been delivered in good condition.

Claims concerning damaged packaging or external damage visibly attributable to transport shall not be accepted if submitted more than twenty-four (24) hours after delivery, as such damage shall be presumed to have occurred after delivery.

Nevertheless, customers have two (2) months to report any lack of conformity of the goods received by emailing info@quintadopalame.com.

The right of withdrawal shall not apply when exercised outside the specified period or in the circumstances established under Article 17(1) of Decree-Law No. 24/2014.

Such circumstances include products whose prices depend on financial market fluctuations beyond the control of Quinta do Palame, goods liable to deteriorate or expire rapidly, goods that can be easily and immediately reproduced, or goods that, by their nature, cannot be returned.

Withdrawal shall also not apply to goods manufactured according to customer specifications or that are clearly personalised.

Returns cannot be processed directly at the registered tax address indicated above and must instead be arranged through the communication channels described in these Terms and Conditions.

For further information about return procedures, customers should consult the General Terms and Conditions available at www.quintadopalame.com.

Quinta do Palame shall only accept minimal handling necessary to inspect the product and enable the customer to make an informed purchasing decision, provided that the original condition of the goods has not been altered.

If the product has been excessively used, its return shall not be accepted.

Products that have been used or handled lose market value, even when they remain in perfect condition. Consequently, the refund amount may not correspond to the original purchase price.

Consumers may carefully inspect the nature and characteristics of the goods. However, they may be held liable for any reduction in value resulting from handling that exceeds what would normally be permitted in a retail establishment.

Return or exchange procedures cannot be carried out directly at the registered office and must be arranged through the available communication channels.

Quinta do Palame shall not be responsible for returns involving products handled beyond the limits established under Article 14 of Decree-Law No. 24/2014 or goods returned incomplete, whether in their main components or accessories.

The right of withdrawal shall not apply outside the specified period or to products subject to market fluctuations beyond the control of Quinta do Palame.

Reimbursement may be withheld until Quinta do Palame has received the returned goods or until the consumer has provided evidence that the goods have been returned.

11.4. Instructions for Returning Products

Goods cannot be returned directly to our premises and must be handed over to a transport company for delivery.

To prevent damage during transport, smaller products must be protected by suitable outer packaging, as they were when originally delivered.

This helps prevent damage or alterations to the original product packaging.

For larger products, additional outer packaging is not essential. However, customers must ensure that the products are properly protected inside their original boxes, using suitable protective materials such as cellophane, bubble wrap or similar materials.

Customers must take appropriate care to prevent damage or alterations during transport.

For any questions regarding the correct return of goods to Quinta do Palame, customers should contact our Customer Support Department.

Outside this scope, Quinta do Palame reserves the right to refuse product returns where customers invoke withdrawal from a purchase.

12. Customer Obligations

Keep personal access credentials confidential and exercise due care in their use.
Use information published by Quinta do Palame exclusively for personal purposes and within the intended commercial relationship.
Refrain from reproducing, transferring or otherwise making use of any information or content published by Quinta do Palame without the company's express authorisation.
Use the purchasing services provided on the website appropriately, refraining from altering website content or interfering with its technical infrastructure through harmful software or other activities prohibited by law.
Comply with the purchase agreement once the order has been accepted, including timely payment of the agreed price.

13. Rights of the Service Provider

Quinta do Palame has the following rights:

To maintain, modify or suspend its website without prior notice.
To change the prices of its offers.
To refuse orders due to lack of stock or non-payment by the customer.
To receive payment for purchases once the transaction has been accepted.
To deny customers access to its online tools where these Terms and Conditions are not complied with.
To validate orders only after receiving confirmation of payment where the customer has chosen advance payment.
To retain ownership of goods until the customer has paid the full purchase price.
To organise prize draws involving goods or services through its website.

All intellectual and industrial property rights, including but not limited to trademarks, logos, texts, photographs, icons, images, graphic design, underlying programming materials and other software elements contained on www.quintadopalame.com, belong to Quinta do Palame, a registered trademark of Paulo Jorge Lopes Fidalgo, operated by VoiceTrade - Comunicação e Comércio Lda, or to the wholesalers and manufacturers of the products and services offered.

These elements are protected under Portuguese and international intellectual and industrial property legislation.

Without prior express written authorisation from Quinta do Palame or the relevant wholesaler, manufacturer or rights holder, users are prohibited from using, reproducing, transmitting, modifying or otherwise exploiting these materials beyond the normal and necessary use of the website and the services provided.

Access to the services offered does not imply any waiver, transfer or assignment, whether total or partial, of intellectual or industrial property rights.

Such access does not grant users any right to use, modify, exploit, reproduce, distribute or publicly communicate the content without the prior express written authorisation of the respective rights holders.

This is without prejudice to the right to view the content and obtain a private backup copy, provided that this right is exercised in good faith, the intellectual and industrial property rights of the respective owners remain unchanged, and the content is used exclusively for personal information purposes without financial gain.

Responsibility arising from the use of materials protected by intellectual and industrial property rights contained on this website shall rest exclusively with the user.

14. Disclaimer of Liability

Quinta do Palame, a registered trademark of Paulo Jorge Lopes Fidalgo, operated by VoiceTrade - Comunicação e Comércio Lda, shall not be liable for interruptions to electricity or telecommunications services that may prevent users from accessing or using the services offered.

15. Location and Contact Information

15.1. Where to Find Us

Quinta do Palame and VoiceTrade Comunicação e Comércio Lda

Estrada de Folgares, No. 399

5360-062 Freixiel, Portugal

Office

Avenida 5 de Outubro, 73C - 1st Floor

Edifício Goya - Office 4

1050-049 Lisbon, Portugal

15.2. Contact Details

Telephone: +351 27 854 90 37 / +351 962 839 966

Email: info@quintadopalame.com